Privacy Policy

 

At Shaguftaz (“Shaguftaz,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, shaguftaz.com (“Website”), and when placing an order for our fresh chicken products.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we protect it.

By using our Website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our Website and services, we may collect the following information:

1.1 Personal Information

When you place an order or contact us, we may collect information such as:

  • Your name
  • Phone number
  • Email address, if provided
  • Delivery address
  • Selected delivery area
  • Order details
  • Any information you provide in a message or special instruction

An email address may not be required for every order, but if you provide one, we may use it for order-related communication.

1.2 Order Information

When you place an order through our Website, we may collect information relating to:

  • Products ordered
  • Quantity of products
  • Order amount
  • Delivery details
  • Order date and time
  • Order status
  • Payment method
  • Any communication relating to the order

1.3 Website and Technical Information

When you visit our Website, certain technical information may be collected automatically, depending on the Website’s settings and services we use.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate time spent on the Website
  • Referring website or page
  • Basic information about how the Website is used

This information may help us maintain, secure, and improve our Website.

2. How We Use Your Information

We may use the information we collect to:

  1. Process and fulfil your orders.
  2. Confirm orders and contact you about your order.
  3. Arrange delivery to the address you provide.
  4. Respond to questions, complaints, or customer-service requests.
  5. Process payments where applicable.
  6. Maintain records of orders and transactions.
  7. Improve our products, services, and Website.
  8. Detect and prevent fraudulent or unauthorized activity.
  9. Maintain the security and proper operation of our Website.
  10. Comply with applicable legal or regulatory requirements.

We will generally use your personal information only for legitimate business purposes connected with providing our services.

3. Phone and Order Communication

We may use the phone number you provide to contact you regarding your order.

This may include:

  • Order confirmation
  • Clarification of order details
  • Delivery coordination
  • Delivery-related updates
  • Issues affecting your order
  • Customer-service communication

We may also contact you when necessary to resolve an issue relating to an order or delivery.

4. Email Communication

If you provide an email address, we may use it for purposes such as:

  • Order-related communication
  • Order confirmations
  • Customer-service responses
  • Important information about our services

We will not require you to provide an email address where it is not necessary for the particular service or transaction.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary to operate our business and provide services to you.

For example, information may be shared with:

  • Delivery personnel or delivery service providers, when necessary to deliver your order.
  • Payment service providers, where applicable, to process payments.
  • Website, hosting, security, or technical service providers that help us operate shaguftaz.com.
  • Service providers assisting us with customer support or Website functionality.
  • Government authorities or other parties where disclosure is required by applicable law.

We only intend to provide the information reasonably necessary for the relevant purpose.

6. Payment Information

Where online payment services are available, payments may be processed through third-party payment providers or secure payment systems.

We do not intend to store complete payment card information on our Website unless such storage is specifically required and securely supported by the relevant payment service.

Payment providers may collect and process payment information according to their own privacy policies and terms.

7. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information and function properly.

We may use cookies for purposes such as:

  • Keeping the shopping cart functioning.
  • Remembering certain Website settings.
  • Improving Website performance.
  • Understanding how visitors use our Website.
  • Maintaining Website security.
  • Supporting necessary Website functionality.

Some cookies may be placed by third-party services used on our Website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping-cart or checkout features.

8. WooCommerce and Website Services

Our Website uses online shopping and Website technologies to allow customers to browse products, place orders, and complete the checkout process.

Information submitted through the Website may be processed by the services and systems necessary to operate our online store, process orders, maintain the Website, and provide customer support.

These services may have their own privacy policies and security practices.

9. Contact Forms and Customer Messages

If you contact us through a contact form, email, or other communication method, we may retain the information you provide so that we can respond to your request and maintain appropriate customer-service records.

We may use the information in your message to investigate and resolve complaints or questions.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own devices, accounts, and login information.

11. Retention of Information

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction information may need to be retained for business, accounting, customer-service, legal, or regulatory purposes.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable requirements.

12. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children.

If you are under the applicable legal age to place an order or enter into a binding agreement, you should use our services only with the involvement of a parent or legal guardian where required.

13. Links to Other Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites that are not operated by Shaguftaz.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Your Information and Your Choices

You may contact us if you would like to:

  • Ask what personal information we hold about you.
  • Request correction of inaccurate information.
  • Ask about how your information is being used.
  • Raise a concern about the handling of your personal information.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained where we have a legitimate business, legal, accounting, or regulatory reason to keep it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, or legal requirements.

When changes are made, the revised Privacy Policy will be posted on shaguftaz.com together with an updated date.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Shaguftaz

Address: DHA Phase 2, Karachi, Pakistan
Phone: 0311-4321111
Email: hello.shaguftaz@gmail.com
Website: shaguftaz.com

We may update our contact information in the future. The latest contact details displayed on our Website will apply.

Acknowledgement

By using shaguftaz.com or placing an order with Shaguftaz, you acknowledge that you have read and understood this Privacy Policy.