Terms & Conditions

Welcome to Shaguftaz (“Shaguftaz,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) apply to your use of the Shaguftaz website, shaguftaz.com (“Website”), and to any orders placed through our online store or other available ordering channels.

By visiting our Website, placing an order, or using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with these Terms, please do not use our Website or place an order.

1. About Shaguftaz

Shaguftaz provides fresh chicken products to customers in selected areas of Karachi through our Website. Our products include fresh chicken cuts and preparations offered for online purchase.

Our delivery service is currently focused on DHA Karachi and selected nearby areas within our service coverage.

We may expand, reduce, or change our delivery coverage from time to time.

2. Customer Eligibility

You must be legally capable of entering into an agreement to place an order with Shaguftaz.

When placing an order, you agree to provide information that is accurate and complete, including your name, phone number, delivery location, and any other information required to process your order.

You are responsible for ensuring that the delivery information provided to us is correct.

3. Products and Product Information

3.1 Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, weights, prices, and other information displayed on our Website are accurate.

However, fresh chicken products can naturally vary in appearance, size, color, texture, and weight. Product photographs are for general illustration and may not always represent the exact appearance of the chicken product delivered.

3.2 Fresh Chicken Variation

Fresh chicken products may have natural variations in size, weight, appearance, and texture.

Where products are sold or prepared according to weight, the final quantity may have a reasonable natural variation due to cutting, trimming, preparation, or handling.

3.3 Product Availability

All chicken products are subject to availability.

Because our products depend on daily fresh supply, a product shown on the Website may occasionally become unavailable.

If an ordered product is unavailable, we may contact you to discuss an alternative where appropriate. If a suitable alternative is not available, we may cancel that portion of the order and refund any amount paid for it, where applicable.

We may also limit the quantity of certain chicken products that a customer can purchase.

4. Minimum Order Requirement

The minimum order requirement for Shaguftaz is 6 kg.

Customers must have at least 6 kg of eligible chicken products in their cart before proceeding with checkout.

Shaguftaz may apply quantity limits to particular chicken products where necessary because of product availability or supply limitations.

These limits may change from time to time and may be reflected on the relevant product page or at checkout.

5. Ordering

Orders may be placed through our Website or through any other ordering method that Shaguftaz may make available.

Before submitting an order, customers should carefully check:

Products selected
Quantities
Delivery area
Delivery address
Phone number
Any special instructions

Once an order has been submitted, we may contact you using the phone number provided to confirm or clarify the order.

Submitting an order does not necessarily mean that the order has been accepted. An order may be declined or cancelled in circumstances described in these Terms.

6. Order Confirmation and Cancellation by Shaguftaz

We may cancel or decline an order where reasonably necessary, including in situations such as:

A chicken product being unavailable.
Incorrect or outdated product pricing or information.
The requested delivery location being outside our service area.
A quantity exceeding an applicable product limit.
We are unable to contact the customer to confirm essential order details.
There is a reasonable concern regarding fraudulent, abusive, or unauthorized activity.
Circumstances affecting our ability to safely or reasonably fulfil the order.

If an amount has already been paid for an order that we cancel, the applicable refund will be handled according to the payment method and circumstances of the cancellation.

7. Prices and Payment

All prices displayed on the Website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change from time to time due to changes in chicken market prices, supplier costs, availability, or other business factors.

The price applicable to your order will normally be the price displayed at the time the order is placed.

Delivery charges, where applicable, will be displayed or communicated before completion of the order.

Available payment methods may include Cash on Delivery and other payment methods offered on the Website from time to time.

8. Delivery Areas

Shaguftaz currently provides delivery within DHA Karachi and selected nearby areas within our service coverage.

Our primary service area includes DHA Phases 1–8, together with selected nearby locations that fall within our delivery coverage.

Delivery availability is determined by the delivery area selected during checkout and/or the address provided by the customer.

We reserve the right to refuse an order if the delivery address is outside our current service area.

9. Delivery Times

We aim to deliver orders within the delivery time or date communicated to the customer.

Delivery times may vary depending on:

Order volume
Chicken preparation
Traffic conditions
Weather
Availability of delivery personnel
Fresh chicken supply
Unexpected operational circumstances

A stated delivery time is an estimated delivery period unless Shaguftaz has expressly confirmed a specific delivery appointment.

We will make reasonable efforts to notify customers if a significant delay affects their order.

10. Delivery Address and Customer Availability

Customers are responsible for providing a complete and accurate delivery address and a working phone number.

The customer, or an authorized person on the customer’s behalf, should be available to receive the order at the delivery location.

If delivery cannot be completed because:

the customer is unavailable;
the address provided is incorrect or incomplete;
the customer refuses to receive the order;
the delivery location cannot reasonably be accessed; or
the customer cannot be contacted,

additional delivery arrangements or charges may apply.

Because fresh chicken is perishable, Shaguftaz may not be able to leave an order unattended.

11. Checking Your Order at Delivery

Because fresh chicken is a perishable product, customers should check their order when it is delivered.

Customers should verify, as reasonably possible:

The chicken products received
The quantities
The requested cuts or preparation
Any visible damage to packaging
Any obvious discrepancy between the order and the delivered items

If there is an obvious problem with an order, please notify the delivery person and contact Shaguftaz as soon as possible.

Once an order has been accepted and the delivery has been completed, complaints relating to fresh chicken may be subject to additional verification because the condition of the product can change after delivery.

12. Freshness, Handling and Storage

Shaguftaz takes reasonable care in preparing, packing, and delivering fresh chicken products.

After receiving an order, the customer is responsible for handling and storing the chicken appropriately.

Fresh chicken should be refrigerated promptly after delivery and should not be left at room temperature for extended periods.

Customers are responsible for following appropriate food-safety practices, including proper refrigeration, preparation, and cooking.

Once the chicken has been delivered and accepted, Shaguftaz cannot be responsible for deterioration caused by improper storage, handling, transportation after delivery, preparation, or cooking by the customer.

13. Returns and Refunds

Because fresh chicken is a perishable product, returns are generally not accepted after delivery.

However, if you receive an incorrect, damaged, or materially defective chicken product, please contact us promptly so that we can review the matter.

Depending on the circumstances, Shaguftaz may, at its discretion and where appropriate:

Replace the affected product;
Provide a refund or partial refund;
Provide another suitable resolution.

Any refund or replacement will depend on the nature of the issue and the information available to us.

We may request photographs, order details, or other reasonable information to investigate a complaint.

14. Order Cancellation by the Customer

Customers should contact Shaguftaz as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has entered preparation, cutting, packing, or dispatch.

For chicken products that have already been prepared specifically for an order, cancellation may not be available.

Any applicable refund will depend on the stage of processing and the payment method used.

15. Customer Responsibilities

By using Shaguftaz services, you agree to:

Provide accurate contact and delivery information.
Place genuine orders.
Pay the amount due for your order.
Be available to receive the order.
Treat Shaguftaz employees and delivery personnel respectfully.
Follow applicable laws.
Handle and store fresh chicken responsibly after delivery.

16. Prohibited Use

You must not use our Website or services to:

Place fraudulent or deliberately misleading orders.
Attempt to interfere with the operation or security of the Website.
Gain unauthorized access to any part of the Website or its systems.
Misuse, copy, or reproduce Website content without permission.
Harass, threaten, or abuse our employees or delivery personnel.
Use our Website or services for any unlawful purpose.

Shaguftaz reserves the right to refuse or restrict service where there is reasonable evidence of fraud, abuse, misuse, or other prohibited activity.

17. Website Content and Intellectual Property

Unless otherwise stated, the content available on shaguftaz.com, including our branding, logo, photographs, product descriptions, graphics, text, layout, and other Website materials, belongs to or is used by Shaguftaz with appropriate rights.

You may access and use the Website for personal shopping purposes.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our Website content without prior written permission.

18. Website Availability

We aim to keep our Website available and functioning properly. However, we do not guarantee that the Website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet disruptions, security measures, or other circumstances beyond our reasonable control.

19. Limitation of Responsibility

To the extent permitted by applicable law, Shaguftaz will not be responsible for indirect or consequential losses arising from the use of our Website or services.

We will not be responsible for problems caused by circumstances outside our reasonable control or by the customer’s failure to provide correct information or properly store and handle fresh chicken after delivery.

Nothing in these Terms is intended to exclude or limit any responsibility that cannot legally be excluded or limited under applicable law.

20. Dietary Requirements and Allergies

Customers are responsible for informing themselves about any dietary requirements or food-related concerns relevant to their purchase.

If you have a food allergy, intolerance, or other dietary concern, please contact us before placing an order so that we can advise whether we are able to accommodate your request.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our Website and placing an order, you acknowledge that information such as your name, phone number, delivery address, and order details may need to be collected and used for processing, confirming, and delivering your order.

22. Changes to These Terms

Shaguftaz may update or change these Terms from time to time.

When changes are made, the updated version will be posted on the Website with the relevant update date.

Your continued use of our Website or services after updated Terms have been posted constitutes acceptance of the revised Terms, subject to applicable law.

23. Suspension or Termination of Service

We may restrict, suspend, or stop providing services to a customer where reasonably necessary, including where the customer:

Violates these Terms;
Engages in fraudulent or abusive activity;
Repeatedly refuses or fails to receive confirmed orders;
Creates a security or operational risk; or
Uses our Website or services unlawfully.

24. Events Beyond Our Reasonable Control

Shaguftaz will not be responsible for delays or failures caused by circumstances that are beyond our reasonable control.

These may include, for example:

Severe weather;
Natural disasters;
Government restrictions;
Road closures;
Unusual traffic conditions;
Strikes or labour disruptions;
Fresh chicken supply interruptions;
Power or internet failures;
Technical problems; or
Other unforeseen circumstances.

We will make reasonable efforts to resume or complete affected services when circumstances permit.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary, while the remaining provisions will continue to apply.

26. Governing Law and Disputes

These Terms shall be interpreted in accordance with the applicable laws of Pakistan.

If a concern or dispute arises, we encourage customers to contact Shaguftaz first so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved through communication between the customer and Shaguftaz, the matter may be addressed through the appropriate legal process and competent courts in Karachi, Pakistan, subject to applicable law.

27. Entire Agreement

These Terms, together with any other policies published by Shaguftaz on the Website, including our Privacy Policy and applicable delivery or refund policies, form the terms governing your use of our Website and services.

28. Contact Us

If you have questions about these Terms, an order, delivery, or any other matter relating to Shaguftaz, you can contact us at:

Shaguftaz

Address: DHA Phase 2, Karachi, Pakistan
Phone: 0311-4321111
Email: hello.shaguftaz@gmail.com
Website: shaguftaz.com

We may update our contact details in the future. The latest contact information displayed on our Website will apply.

Acknowledgement

By using shaguftaz.com or placing an order with Shaguftaz, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

Shaguftaz — Fresh Chicken Delivered to Your Door in Karachi.